Front Office PMS
Every stay, beautifully managed.
Manage room reservations, availability, check-in, check-out, guest details, room status and payments from one connected front-office workspace.
What’s included
- Room reservation
Create and manage individual, walk-in, telephone and direct reservations.
- Availability calendar
View available rooms, booked stays and room-type inventory by date.
- Check-in
Confirm the booking, record guest details and assign a room on arrival.
- Check-out
Review charges, settle the balance and complete the guest’s departure.
- Room status
Track vacant, occupied, dirty, clean, inspected and out-of-order rooms.
- Guest details
Maintain guest profiles, contact information, addresses and accompanying guests.
- ID upload
Attach guest identity documents to the guest record for front-desk reference.
- Early check-in
Record early arrivals and apply the property’s early check-in charges.
- Late checkout
Extend departure times and manage applicable late checkout charges.
- Hourly booking
Handle hourly and day-use stays with suitable durations and rates.
- Advance payment
Record booking deposits and allocate advances against the guest’s bill.
- Balance payment
Track outstanding amounts and collect the remaining balance at checkout.
- Room allocation & transfers
Assign rooms, move guests between rooms and record upgrades.
- Stay extensions
Extend a stay, check availability and update the reservation charges.
- Group & corporate bookings
Coordinate multiple rooms, company details and group reservations.
- Rate plans & occupancy
Manage room-type rates, meal plans, extra guests and extra-bed charges.
- Booking changes & cancellations
Amend dates, update guest counts and record cancellations or no-shows.
- Reservation status & source
Track tentative and confirmed bookings and identify the booking source.
- Guest registration
Capture arrival information, registration details and guest acknowledgements.
- Guest preferences & requests
Record special requests, room preferences and notes for returning guests.
- Guest folio & extra charges
Bring room charges, extra services and adjustments into a guest folio.
- Invoices & tax details
Prepare itemised invoices with the property’s configured tax and billing details.
- Split & partial payments
Record multiple payment methods, partial settlements and shared payments.
- Discounts & refunds
Apply authorised discounts and record refunds with reasons and references.
- Housekeeping coordination
Share room readiness, cleaning requirements and maintenance blocks with the team.
- Arrivals, departures & in-house lists
Keep expected arrivals, due departures and current guests easy to review.
- Daily closing & night audit
Review the day’s room charges, payments and unsettled guest balances.
- Front-office reports
Review occupancy, room revenue, payment collections and outstanding balances.
- Staff access & activity history
Control staff access and maintain a history of important front-desk updates.
- Shift handover
Share pending arrivals, guest requests and payment follow-ups between shifts.