Bring every guest experience together.
Connect spa management, sightseeing bookings, housekeeping and your Property Management System to coordinate services throughout the guest’s stay.
Spa, sightseeing and property operations.
Coordinate appointments, guest experiences and service readiness. PMS billing and messaging features use the configured integrations.
- Spa management
Coordinate spa services, appointments, staff and treatment-room availability in one operational view.
- Sightseeing bookings
Record guest enquiries and reservations for available tours, excursions and local experiences.
- Housekeeping coordination
Track cleaning requirements and readiness for treatment rooms and wellness facilities.
- Property Management System connection
Link supported guest, stay and billing details through the configured PMS integration.
- Spa appointment calendar
Review appointments by date, service, therapist and treatment room.
- Service menu & pricing
Maintain available services, descriptions, durations and configured prices.
- Therapist assignment
Assign suitable available staff to appointments and review their daily schedules.
- Treatment-room allocation
Reserve the required room or resource and check for scheduling conflicts.
- Appointment duration & buffers
Allow configured preparation and turnaround time between appointments.
- Walk-in appointments
Record same-day bookings alongside scheduled appointments when resources are available.
- Packages & memberships
Manage configured service bundles, membership benefits and redemption conditions.
- Guest preferences
Record guest-provided service preferences and practical requests for the appointment.
- Appointment changes & cancellations
Reschedule or cancel bookings and record applicable policy-based charges.
- Appointment reminders
Send supported confirmations and reminders through configured communication channels.
- Spa billing & payments
Record service charges, discounts, configured taxes, deposits and settlements.
- Charges to the room invoice
Post authorised wellness charges to the guest folio through the connected PMS.
- Tour catalogue & itineraries
Maintain available experiences, descriptions, schedules, durations and inclusions.
- Tour capacity & availability
Record available places and participant counts to help coordinate excursion bookings.
- Tour partner coordination
Keep provider details, booking references and confirmation notes together.
- Pickup & transport details
Record meeting points, pickup times, transport arrangements and guest instructions.
- Group sightseeing bookings
Organise multiple participants under one booking with the required contact details.
- Tour deposits & balances
Record advances, outstanding amounts and settlements for booked experiences.
- Tour changes & refunds
Track requested changes, cancellations and approved refunds under the applicable provider policy.
- Room-turnover checklists
Assign cleaning and preparation tasks between services and record completion.
- Linen & towel tracking
Track issued, soiled and returned linen or towels used in wellness operations.
- Amenities & supplies
Record consumable usage and identify replenishment needs for service areas.
- Maintenance requests
Log facility or equipment issues, assign follow-up and track repair progress.
- Lost and found
Record items found in wellness areas and track storage and guest-return status.
- Operational reports
Review recorded appointments, service revenue, tour bookings and pending housekeeping tasks.
- Staff permissions & activity history
Control staff access to operational records and review important changes.