Great service starts behind the scenes.
Connect tables, kitchen orders, room service and billing with your hotel operations.
Bring your dining operations together.
Manage table bookings, room service orders, kitchen order tickets (KOT), restaurant bills and authorised charges to the room invoice through a connected restaurant and hotel workflow.
- Table booking
Record table reservations with guest details, party size, arrival time and special requests.
- Room service orders
Take food and beverage orders against an in-house guest’s room and track delivery progress.
- Kitchen Order Tickets (KOT)
Create kitchen tickets with items, quantities and preparation instructions for each order.
- Restaurant bills
Generate itemised bills with ordered items, configured taxes, discounts and payment details.
- Merge with room invoice
Post authorised restaurant charges to the connected guest folio for settlement with the room invoice.
- Table layout & status
Review available, reserved, occupied and billing-stage tables from the outlet’s table view.
- Dine-in, takeaway & delivery
Record orders by service type and capture the relevant table, pickup or delivery details.
- Menu management
Organise food and beverage items by category, price and outlet availability.
- Item variants & modifiers
Capture portion sizes, add-ons and preparation choices with configured price adjustments.
- Special preparation notes
Pass guest requests and preparation notes to the kitchen alongside the order.
- Item availability
Mark unavailable or sold-out items so service staff can offer alternatives.
- Waiter & captain assignment
Associate tables and orders with the responsible service staff.
- Kitchen routing
Route supported kitchen tickets to the configured preparation station or printer.
- Order status tracking
Follow orders through acceptance, preparation, readiness and service or delivery.
- Additional orders
Add items to an open table or room-service order and issue the required additional tickets.
- Order changes & cancellations
Record authorised changes or cancelled items with reasons and an activity history.
- Table transfers
Move an open order to another table while retaining its items and billing details.
- Split & merge bills
Divide eligible items between bills or combine orders for a shared settlement.
- Guest lookup & room validation
Identify the in-house guest and check the room reference before posting charges through the PMS connection.
- Multiple payment methods
Record cash, card, UPI, bank transfer and other configured payment methods.
- Split & partial payments
Accept more than one payment method or record a partial settlement against a bill.
- Discounts & promotions
Apply authorised item-level or bill-level discounts and configured promotional offers.
- GST & tax settings
Calculate bills using the outlet’s configured tax rates and inclusive or exclusive pricing settings.
- Service charges & tips
Record applicable configured service charges and tips separately from item sales.
- Refunds & voids
Record approved refunds and voided bills with amounts, references and reasons.
- Receipt printing & reprints
Print bills or issue reprints through supported, configured receipt printers.
- Multiple outlets
Separate menus, orders and sales records for configured restaurants, bars and service outlets.
- Shift closing & cash reports
Summarise outlet collections, refunds and expected cash for the shift handover.
- Sales & item reports
Review outlet revenue, popular items, discounts, cancelled orders and payment-method totals.
- Staff permissions & audit history
Control access to billing, discounts, voids and settings, with a record of important changes.