Housekeeping & Maintenance
Ready rooms. Happier guests.
Coordinate room cleaning status, staff assignments, maintenance complaints, repair tracking, linen management and lost and found in one connected housekeeping workflow.
What’s included
- Room cleaning status
Track dirty, cleaning in progress, clean and inspected rooms from a shared housekeeping view.
- Staff assignment
Assign rooms and tasks to attendants by floor, area, shift or workload.
- Maintenance complaints
Log room or facility issues with the location, description, priority and reporting details.
- Repair tracking
Follow repair jobs from assignment through work in progress, completion and verification.
- Linen management
Track clean, issued, soiled, damaged and missing linen quantities by location.
- Lost and found
Record found items, storage locations, ownership enquiries and return or disposal status.
- Room readiness dashboard
Review which rooms are ready for arrivals and which still need cleaning or inspection.
- Checkout-room cleaning
Prioritise departure rooms so the team can prepare them for incoming guests.
- Stayover service
Schedule daily service for occupied rooms according to the property’s housekeeping routine.
- Deep-cleaning schedules
Plan periodic deep cleaning for rooms, bathrooms, furnishings and shared spaces.
- Cleaning checklists
Use room-type or task-specific checklists to guide consistent completion of routine work.
- Supervisor inspections
Review completed rooms, record inspection findings and request rework when needed.
- Priority tasks
Flag urgent cleaning, early arrivals and other time-sensitive requests for the team.
- Do Not Disturb & service preferences
Record DND status, declined service and preferred cleaning times for follow-up.
- Guest service requests
Track requests for towels, toiletries, bedding and other housekeeping supplies.
- Front-desk coordination
Share room readiness and pending work with the connected front-office workflow.
- Room-status discrepancies
Flag differences between front-desk and housekeeping room status for investigation.
- Out-of-order & maintenance blocks
Identify rooms unavailable for use and coordinate their return to service after approval.
- Preventive maintenance
Schedule recurring checks and servicing for property equipment and facilities.
- Work orders
Create maintenance jobs with an assignee, due date, work details and completion notes.
- Repair priorities & escalation
Highlight overdue or unresolved jobs for supervisory follow-up.
- Asset service history
Keep maintenance and repair records associated with the relevant room or asset.
- Laundry movement
Record linen sent to laundry, quantities received back and unresolved differences.
- Linen stock checks
Compare physical counts with recorded quantities and track approved stock adjustments.
- Amenities & consumables
Record housekeeping supply usage and identify items that need replenishment.
- Public-area cleaning
Assign cleaning routines for corridors, lobbies, restrooms and other shared areas.
- Task notes & handover
Share incomplete work, room observations and guest requests between shifts.
- Completion timestamps
Record task updates and completion times to help supervisors review daily progress.
- Housekeeping & maintenance reports
Review room readiness, task completion, pending repairs and recorded linen movements.
- Staff permissions & activity history
Control access to operational updates and review a history of important status changes.