Make every return feel personal.

What’s included

• ✓ Guest history

  Review previous stays, booking details, recorded preferences and service interactions in one guest profile.

• ✓ Repeat guest offers

  Create targeted return-stay offers for eligible guests using configured promotion rules.

• ✓ Birthday messages

  Schedule birthday greetings for guests who have shared their date and opted into the relevant communications.

• ✓ Anniversary messages

  Send occasion-based greetings or offers using guest-provided anniversary dates and communication preferences.

• ✓ Guest feedback

  Collect stay feedback, record ratings and comments, and follow up on the guest’s experience.

• ✓ Loyalty points

  Track points earned, redeemed and adjusted according to the property’s configured loyalty rules.

• ✓ Customer segmentation

  Group guests by stay frequency, booking source, recorded interests and other relevant profile criteria.

• ✓ Central guest profiles

  Maintain contact details, reservation links and useful service notes in a shared guest record.

• ✓ Guest preferences

  Record room, meal and service preferences shared by the guest to support future stays.

• ✓ Repeat-guest recognition

  Identify returning guests so front-desk and service teams can review relevant history before arrival.

• ✓ VIP & membership tags

  Apply authorised guest tags and membership indicators to help teams deliver the appropriate service.

• ✓ Communication preferences

  Record preferred contact channels, marketing opt-ins and opt-outs for future communication.

• ✓ Email communication

  Send supported guest messages through the configured email service using the guest’s recorded preferences.

• ✓ SMS & WhatsApp messaging

  Use supported messaging integrations and required templates or permissions for guest communication.

• ✓ Message templates

  Prepare reusable greetings, stay reminders and follow-up messages with relevant guest details.

• ✓ Pre-arrival engagement

  Share arrival information and invite guests to provide requests before their stay.

• ✓ In-stay follow-up

  Record guest requests and service follow-ups while the guest is at the property.

• ✓ Post-stay communication

  Send configured thank-you messages or feedback requests after checkout.

• ✓ Feedback surveys

  Use structured questions to collect feedback about rooms, service and the overall stay.

• ✓ Complaint tracking

  Log concerns, assign follow-up responsibility and track progress toward resolution.

• ✓ Review invitations

  Invite guests to share an honest review through configured review links after their stay.

• ✓ Loyalty tiers & benefits

  Manage configured membership levels and their associated benefits or eligibility rules.

• ✓ Points redemption

  Apply eligible loyalty redemptions and show the remaining points balance.

• ✓ Loyalty transaction history

  Review points earning, redemption, expiry and approved adjustments in a guest’s loyalty record.

• ✓ Campaign audiences

  Build relevant audience lists from guest segments while respecting recorded communication choices.

• ✓ Offer eligibility & validity

  Set configured offer dates, guest eligibility and redemption conditions for promotions.

• ✓ Guest follow-up tasks

  Assign reminders and callbacks to staff with due dates and follow-up notes.

• ✓ PMS guest-data connection

  Keep supported stay and reservation details linked through the configured property-management integration.

• ✓ Guest & loyalty reports

  Review repeat visits, guest segments, feedback trends and recorded loyalty activity.

• ✓ Staff access & activity history

  Restrict access to guest information by role and review important profile or loyalty changes.